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Refund Policy Effective Date: 15 September 2025 At Numont Ltd, we aim to provide a reliable and valuable service through Monorail AI. Please review our refund policy carefully before making a purchase. --- 1. General Policy All purchases, subscriptions, and fees are non-refundable except where required by applicable consumer protection law. By completing a purchase, you acknowledge that you are not entitled to a refund or credit once the service has been delivered or activated. --- 2. Free Trials & Previews If we offer a free trial or preview, you should use it to evaluate the Service before committing to a paid plan. Once a subscription begins, charges are final and non-refundable. --- 3. Exceptions Refunds may be considered only in the following cases: Duplicate billing (you were charged more than once for the same subscription). Service error (your payment was processed, but you did not receive access to the Service). Legal requirement (where local law grants a mandatory right to refund, such as cooling-off periods in the UK/EU for digital services, provided the service has not already been accessed). --- 4. How to Request a Refund If you believe you are eligible for a refund under the exceptions above: Contact us at support@mnrl.app within 14 days of the charge. Include your account email, payment details, and a description of the issue. We will review and respond within a reasonable timeframe. --- 5. Cancellations You may cancel your subscription at any time through your account settings. Cancellation prevents future billing but does not entitle you to a refund for past payments. --- 6. Contact For billing or refund questions, contact us at: support@mnrl.app ---